Terms of service

Greetings from SwapCost, Bangladesh's Reliable Dollar Exchange Site


Processing Time for Orders

  1. Typical completion time: 20 to 2 hours.
  2. Up to 24 hours for online payments, MasterCard VC, PayPal, and Payoneer (assuming no problems).

Transaction Fees (Responsibility of the Customer)

  1. WebMoney: 0.80%
  2. Ethereum ERC-20: $6.15
  3. TRC20 USDT: $1
  4. Bitcoin: $7
Rates could fluctuate depending on the state of the market.

Qualifications for Verification

To process your order, we might ask for more information (such as identification documents or payment confirmation). This guarantees user legitimacy, and we might contact you personally.

Round-the-clock Customer Service

Contact us through IMO, Viber, WhatsApp, or our Contact Page for immediate support or payment confirmation.

Policies for Payment

No payments in advance: The entire amount due must be paid up front.

Rocket Personal Payments, bKash, and Nagad:
  1. 1.85% fee for bKash Personal
  2. Rocket Personal: 1.80% charge
  3. Nagad Personal: 1.5%

Availability of Services

For supply/demand or security reasons, gateway access may be limited. Wait or send a request via live chat or support@swapcost.com if a service is not available.

PayPal Policies

  1. When sending USD, only use the Friends and Family option. Payments for gifts or goods and services are not accepted.
  2. Receiving USD: Goods & Services will be used to transfer funds.
  3. Account requirements (phone, email, and card/bank link) must be confirmed. Orders cannot be placed by limited accounts.
  4. Non-compliance: Payments that break these guidelines will be blocked indefinitely; there will be no reimbursements.

Hours of Work

  1. 10 AM to 11 PM (GMT+6): Get help from us before placing orders.
  2. Use Rocket Personal, Nagad, or bKash after hours.

Urgent transactions

Use bKash or Rocket Personal to make payments within ten minutes. It takes 20 minutes to 2 hours to process an agent.

Minimum Limits on Exchanges

  1. Payoneer & PayPal: $800
  2. Skrill/Neteller (Merchant): $100+ (below $100; 10% fees will be applied).
  3. USDT TRC20: 10 (Network fee: $1; if unpaid, network fee: $1 will be subtracted).

Policy for Refunds

  1. processed in a day with a 5% fee, and any fees associated with mobile banking.

Preventing Fraud

  1. In the event of suspicious activity, we reserve the right to block accounts or payments.
  2. Policy violations may result in administrative fees.

Important Reminders

  1. Only Official Channels: Use https://swapcost.com to transact. Facebook and other websites are not how we do business.
  2. Precision Is Important: Give accurate transaction information. Errors are not our responsibility.
  3. Neteller/Skrill Limitations: Money cannot be spent on gambling.
  4. Inconsistencies: Any discrepancies in Skrill/Neteller amounts will be fixed in your subsequent order.
  5. No Refunds: For unauthorized transactions or inaccurate payment information.

Window of Support

Within 24 hours of the order being completed or canceled, report any problems. After that, complaints won't be considered.